Last Updated: August 13, 2026  |  This policy applies to all orders placed on zealverra.com.

Table of Contents

  1. Introduction
  2. Order Cancellation
  3. Mandatory Unboxing Video Requirement
  4. Refund Eligibility
  5. Non-Refundable Situations
  6. Refund Process & Timeline
  7. How to Request a Refund
  8. Contact Us
1

Introduction

At Zealverra, we want you to be fully satisfied with your purchase. This Refund and Cancellation Policy explains the terms under which you can cancel an order and the conditions that must be met for a refund to be processed.

By placing an order on our website, you agree to the terms mentioned in this policy.

2

Order Cancellation

You can cancel your order under the following conditions:

  • Orders can be cancelled before they are shipped from our warehouse.
  • Once an order is shipped, it cannot be cancelled, but you may request a return after delivery as per the eligibility terms below.
  • To cancel an order, please contact us immediately at zealverra@gmail.com with your order ID.
3

Mandatory Unboxing Video Requirement

!Important Rule

When your product is delivered, you must record a clear, uncut unboxing video starting from the sealed package to opening the product. This video is mandatory proof for any refund or damage claim. If the product you receive is found to be damaged, defective, or incorrect, you will be eligible for a refund only if you provide this unboxing video as evidence. Without a valid unboxing video, no refund claim regarding damaged or defective products will be accepted.

To make sure your claim is valid, please keep the following in mind while recording:

  • The video must be recorded in one continuous take, without any cuts or edits.
  • It must clearly show the sealed package/box before opening.
  • It must show the complete unboxing process, including the product and its packaging.
  • The video should clearly capture the damage or defect, if any, along with the shipping label/order details.
4

Refund Eligibility

You are eligible for a refund only in the following case:

Condition Refund Status
Product received damaged, defective, or wrong item — with valid unboxing video Eligible for Refund
Product received damaged, defective, or wrong item — without unboxing video Not Eligible for Refund
Change of mind after delivery Not Eligible for Refund
Product used, altered, or missing original packaging Not Eligible for Refund
5

Non-Refundable Situations

Refunds will not be provided in the following cases:

  • No unboxing video is provided to support a damage/defect claim.
  • The refund request is raised after the return window has ended.
  • The product shows signs of use, wear, or has been altered by the customer.
  • Damage caused by the customer after delivery (mishandling, accidental drops, etc.).
  • The product ordered was a final sale, clearance, or non-returnable item as mentioned on the product page.
6

Refund Process & Timeline

Once your refund request and unboxing video are received and verified, here is how the process works:

  • Our team reviews your unboxing video and order details within 2-3 business days.
  • If approved, we will arrange a reverse pickup or ask you to ship the product back, as applicable.
  • Once the returned product is received and inspected, the refund is initiated.
  • The refund amount is credited to your original payment method within 5-7 business days.

Note

Refund timelines may vary slightly depending on your bank or payment provider.

7

How to Request a Refund

To raise a refund or cancellation request, please email us at zealverra@gmail.com with the following details:

  • Order ID and date of purchase
  • Registered name and contact number
  • Reason for refund/cancellation
  • Unboxing video (required for damage/defect claims)
  • Photos of the damaged/defective product, if applicable

Need Help With a Refund?

Our support team is here to help you with cancellations, returns, and refund related queries.

Mail Us